Most Frequently Asked Questions

What does the room price include?
Can I make a booking without a credit card?
Do I pay an advance payment for making a booking?
Is the advance payment I have paid subject to а refund?
How do I know my booking has been confirmed by the system?
What is the difference between Booking confirmation and Voucher?
Can I cancel my booking?
Can I change the dates of my booking?
What is “My Account” and why do I need it?
Where can I find the booked hotel's address and phone number?
How do I find the full cost of my stay?
I am going to enter my credit card details When will it be charged?
We are planning a family holiday. Does the hotel provide an extra bed in the room?
Whom should I contact in case if I encounter any problems while making a booking through the www.armhotels.am system?
In case if you encounter any problems while making a booking, feel free to contact our customer service department: info@armhotels.am, phone: +374 10 253141, fax: +374 10 258248.
How long will it take to book a hotel room through the www.armhotels.am system?
What is the “Subscribe for hot deals” section?
Does the www.armhotels.am system allow me to add my review on the “Guest reviews” section if it is negative ?

Search

How do I find available hotels for the requested period?
How do I search for hotels by rates?
How to filter the hotels?
What search parameters can I use to narrow the hotel results.
How to find information on the hotel location?
How can I search for hotels having family rooms?
I cannot find the answer to my question here. What should I do?

Room Types

What is the difference between a Double room and a Twin room?
What does Double/Twin room mean?
Can I request an extra bed in a room and at what costs?
How do I get more information about the room facilities?
In the room description, you have mentioned the maximum number of guests allowed in the room, which does not coincide with the number of persons mentioned in the “Pax” column. What does it mean?
I cannot find the answer to my question here. What should I do?

Prices

What does the room price include?
Do I pay a booking fee to the www.armhotels.am website ?
After selecting the booking dates, I see the room price. Is the price per night or for the full stay?
Are the prices on the www.armhotels.am website per person or per room?
Does the room price include all taxes?
Is breakfast included in the room price?
What does it mean when two prices are mentioned next to the room type, one of which is strikethrough?
Are children charged at full adult rate?
I cannot find the answer to my question here. What should I do?

Payments and Credit Cards

Are payments by credit cards made through the www.armhotels.am system ?
What types of credit cards are accepted for making a booking through the www.armhotels.am system?
Can I make a booking through the system and pay for it by a credit card of another person?
Can I make a booking without using a credit card?
Can my credit card be used for unauthorized charged?
Is it possible to make a booking by a debit card?
Why does the www.armhotels.am system need my credit card details?
How is the privacy of my credit card details protected ?
I have made a booking with an advance payment by my credit card, but, when I tried to pay the full cost of my stay, it was no longer valid.
What to do if the currency of the credit card is different from that of the required booking payment.
Do I make an advance payment for making a booking?
Is it possible to pay for the full stay in advance?
What is the difference between advance payment and full payment options?
Do I make an advance payment for making a booking?
Is it possible to pay for the full stay in advance?
What is the difference between advance payment and full payment options?
When can you refund the advance payment I have made for the booking?
When can I get a full refund for my stay?
Shall I make any extra payments at the hotel?
What is an ArCa Virtual Card?
I cannot find the answer to my question here. What should I do?

Booking Process

Must I submit a Voucher to the hotel reception upon check-in?
Is it possible to book a hotel room through the www.armhotels.am system for tonight?
Is there a limit to the number of rooms to be booked at once?
I cannot find the answer to my question here. What should I do?

Hotel Check-in/Check-out Times and Facilities

What are the check-in and check-out times of a hotel?
I will be arriving earlier/later than the stated check-in time. Can I still check in?
Is the money I have paid for the rest of my stay subject to a refund in case if I check-out earlier than the stated check-out date?
How to find additional information on the facilities of the hotel or the room?
How can I request a late check-out date?
How do I find out if a hotel allows pets?
Whom should I apply in case if I have any problems in the hotel?
I cannot find the answer to my question here. What should I do?

Booking Confirmation

How do I know my booking is confirmed?
I have made a full payment for my stay, but have not received a Booking confirmation.
I have made a booking through the www.armhotels.am system, but have not received a Booking confirmation. What to do?
I cannot find the answer to my question here. What should I do?

Booking Cancellation

Do I pay a cancellation fee?
Where can I find the cancellation policy?
What does “Non-refundable” mean?
How do I know if my booking has been cancelled?
I cannot find the answer to my question here. What should I do?

Extra Facilities

How do I know if the hotel has parking facilities?
How do I find out if a hotel has a certain facility, e.g. a lift?

Hotel Directions

Where can I find the hotel address?
I cannot find the answer to my question here. What should I do?