Privacy Policy


The website is owned by TBS CJSC and “we”, “our”, “us” and the website hereinafter shall refer to TBS CJSC. “You” and “your” refers to buyers visiting and/or making a booking through the website. “Supplier” refers to companies delivering services (hotels and other accommodation objects) through the System.

The privacy and confidentiality of your personal details will be protected by ArCa electronic payment systems (, through which you make your payments. By visiting or making a booking through the website, you agree with the points set out below:



Credit card


The payments made by credit cards are accepted on the system through redirection to the website of ArCa electronic payment system ( Information is transferred through closed systems having high-quality protection (SSL VeriSign). The confidential information of customers (credit card details and registration information) is collected and processed by ArCa processing center, and not on the system. For that very reason, we cannot receive the buyer’s personal information and bank details. During the payment processes through ArCa system, the buyer automatically receives an email, which informs him/her about the payment amount charged from his/her credit card.

Taking into consideration the fact, that all types of payments are made via ArCa payment system (, your credit card details are not saved or transferred to the service suppliers. The verification of your credit card, the protection of its details and encryption are completed by ArCa payment system (

Some banks or card companies may charge additional fees for bookings considering them international money transfers. Besides, the currency of your credit card may be different from the currency of the booking price (mentioned on our Website) to be paid for, and your bank may charge extra payment for foreign exchange. You can contact your bank in order to get more information on these conditions. In such cases, your financial losses are not subject to a refund.


Information collection


When you book a hotel room or another accommodation, you will be required to complete online forms by providing your full name and email address (personal or business). This information is required to process, make and complete your booking (including the sending of a booking confirmation email to you).


Disclosure of personal details


For our services, we shall collect for the following purposes the following information:

Booking of orders: for the purpose of making a booking, we will need:
• The full name and email address of the person who makes a booking in order to open an account;
• The full name and the date of birth of the guest.

Payment details: for making a payment, which is made through redirection to “ArCa”: electronic payment systems, the following details are required:
• Country
• First name
• Last name
• Payment type
• Card type
• Card number
• Expiry date
• CVC Code
• Date of birth
• Address
• City/Town
• State/Region
• Postal code
• Phone number
• Email

Surveys: After making a booking and staying at the hotel, you can leave a review on the relevant hotel page. You can also complete a review anonymously. By completing a guest review, you agree that we upload it onto our Website on the relevant hotel information page, for the sole purpose of informing (future) customers on the service (level) and quality of the given hotel. Our company reserves the right to edit or remove any reviews or a part of them in case they contain inappropriate language. Publishing guest reviews shall be regarded as a survey and it does not pursue any commercial goals.

Information and analytical materials or other information: If you wish to subscribe for our newsletter or wish to receive promotional or other information from us (in respect of our or business partners' products or services), we recommend you to take advantage of this option. If you no longer wish to receive the aforementioned information, you can simply click on the "unsubscribe".

In order to understand how people use our Website, as well as for marketing analysis and quality improvement purposes, we collect on an anonymous basis various data and information, such as the total amount of transactions, viewed web pages, date/time stamp information and details like the number and location of (mouse) clicks on a given page, the (search) words you use and the text you type while being on our Website.

Furthermore, we will also record and may use your IP-address, browser type, information on internet service providers to disclose fraud and violation, as well as for behavioral targeting.

Please note that from time to time we may use third party services for marketing analysis, monitoring and quality improvement purposes,a s well as for tracking the detailed activity of our visitors.

When visiting or using the system, we do not share your personal information with marketing service providers and will not collect any personally identifiable information. The personally identifiable information includes neither your IP address nor any information on your browser type or internet service providers.


Protect and safeguard your online privacy


Please note that, in accordance with the RA legislation and a number of International Treaties and agreements, TBS CJSC strictly observes security procedures for the privacy protection of personal information in order to prevent personal data misuse and unauthorized access.

TBS CJSC uses the services of recognized and reliable online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards.


Control over your data


You always have the right to review the personal data on the “My account” page of our System and make appropriate changes if needed.


When does TBS CJSC send you emails?


After you have made a booking, you will receive a confirmation email with all the information about your booking. It will be either a booking confirmation (in case of an advance payment) or a voucher (after full payment). We can also send you other information via email upon request (password reminder, subscription for receiving special offers, etc.).




TBS is a private commercial Closed Joint-Stock Company. It is registered with the State Registry of the Ministry of Justice of the Republic of Armenia in conformity with the RA legislation. The office of TBS CJSC is located in Yerevan city, at the following address: 116/44 Nalbandyan Street.

If you have any suggestions or remarks about this privacy statement, please send us an email to

We are at all times entitled to make appropriate changes and amendments in this Privacy Statement as needed

The original version of this Privacy Statement is the Armenian version. The original Armenian version of these terms and conditions has been translated into Russian and English. In the event of a dispute about the interpretation of this Privacy Statement, the original version shall prevail. The original Armenian version is available on our Website, or we shall send it to you upon your written request to